Privacy Policy

This page informs you of our policy regarding the collection, use and disclosure of personal information that is gathered via echo-petservices.co.uk (referred to moving forward as the “Site”) and any further communications with this company, including email and the completion of enquiry forms for participation in our services.

Personal information is only collected to ensure a personalised experience and the ease of the provision of services. By using the Site and participating in further communications, you agree to the collection and use of information in accordance with this policy.

Information Collection and Use 

During use of our Site and services, we may request that you provide a variety of personal information for the purposes of contact or identification. This information may include, but is not limited to, your name, email address, phone number and house address.

We may use your personal information to contact you about your bookings, updates to terms and policies, and any other relevant information to the use of our services, as well as providing receipts of payment. Personal information is also required in order to contact you in case of an emergency while your pet/s are under our care.

Sharing of Personal Information

We are not linked to third party providers, such as additional analytical services, and therefore personal information is not shared with third parties. Information is collected by the Site via its supplying platform, godaddy.com, for which echo – pet services is not responsible.

We may, however, share your personal information to comply with applicable laws and regulations, respond to lawful requests for information we receive, or to otherwise protect our rights.

Data Retention
We retain personal information collected from our clients, to ensure the ease of rebooking in the future, for amount of time that we deem suitable, unless you ask us to delete this information. You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. All information is stored securely and in compliance with current GDPR legislation. 

Changes To This Privacy Policy 

We reserve the right to update this privacy policy at any time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us 

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at enquiries@echo-petservices.co.uk

Last updated – 01/07/2024